Apply process improvement principles to enhance organizational performance and value.
This essay is composed of two sections.
1) Customer Service Essentials – Consider the following questions based on customer service essentials:
– Why are there economies of scale in queuing systems?
– What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
– Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?
2) Complex Projects – Consider the most complex project you’ve ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project.
– The work breakdown structure
– Work package
Were you on the critical path? Additionally, explain the role of the project manager played in managing the project’s success or failure. Include an example.